Refund & Return Policy

Effective Date: 25/03/2026
Website: www.athelonsports.com
Business Name: Athelon Sport

1. Our Promise

At Athelon Sport, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make it right—quickly and hassle-free.

2. 14-Day Return Policy

You have the right to return your order within 14 days of receiving it, in line with UK consumer protection laws.

To be eligible for a return:

• Item must be unused and unwashed

• Item must be in original condition and packaging

• Proof of purchase (order confirmation) is required

3. Non-Returnable Items

The following items cannot be returned:

• Custom or personalised T-shirts

• Items damaged due to misuse

• Items returned without original packaging

(Exception: If the item is faulty or incorrect, we will take full responsibility.)

4. Easy Return Process (Conversion Focused)

To initiate a return:

1. Email us at athelonsportsuk@gmail.com within 14 days

2. Provide your order number and reason for return

3. We will guide you with return instructions

👉 We aim to respond within 24 hours

5. Refunds

• Once we receive and inspect your returned item, we will notify you

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to your original payment method

6. Exchanges

• Need a different size or replacement? No problem

• Exchanges are subject to stock availability

• Faster option: Place a new order and request a refund for the old one

7. Return Shipping

• Customers are responsible for return shipping costs

• If the item is faulty, damaged, or incorrect, we will cover the return cost

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery

• Send photos as proof

• We will offer a replacement or full refund immediately

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

• Still need help? Email us anytime

10. Contact Us

For all return and refund queries:

📧 Email: athelonsportsuk@gmail.com
📞 Phone: +44 7452 747928